Terms and Conditions

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Website terms of use

Read the following terms and conditions carefully before using this website. (Pay particular attention to section 9.)

Last Updated 04/16/2020  

  1. Agreement to Terms  


1.1  These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and Connect 34 Limited, located at 19 The Chase, Rickleton, Washington, Tyne and Wear, NE38 9DX United Kingdom (weus), concerning your access to and use of the Connect 34 Limited (https://www.connect34.comwebsite as well as any related applications (the Site).  


The Site provides the following services: Online marketplace for learning and development courses. Business Consultancy for learning and development solutions, employee engagement solutions, team-building, leadership development, business start-ups, career advice, personal development and Strengths-based development. Classroom based and online training solutions  (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.  


If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.  


1.2  The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time, are expressly incorporated by reference.  


1.3  We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.  


1.4  We may update or change the Site from time to time to reflect changes to our products, our users' needs and/or our business priorities.  


1.5  Our site is directed to people residing in United Kingdom. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.   


1.6  The Site is intended for users who are at least 18 years old.  If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission. 


1.7  Additional policies which also apply to your use of the Site include:   


  • Our Privacy Notice https://connect34.com/privacy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.  
  • Our Acceptable Use Policy https://www.connect34.com/acceptable-use-policy  sets out how you may use our website at www.connect34.com (our site). It applies to everyone who visits or uses our site, including subscribers.
  • Our Cookie Policy https://connect34.com/cookie-policy which sets out information about the cookies on the Site.    

    ● If you purchase digital goods, services, and/or content from the Site, our terms and conditions of supply https://connect34.com/terms will apply to the sales and use.  
  1. About these terms of use
  1. These terms of use, together with the documents referred to in clause 2 below, form the terms and conditions that apply if you use our website at www.connect34.com  (our site), either as a registered user or someone visiting the site.
  2. Please read these terms of use carefully before you start to use our site. We recommend that you print off a copy so you can refer to it in the future if necessary.
  3. By using our site, you confirm that you accept these terms of use and agree to keep to them.
  4. If you do not agree to these terms of use, you must not use our site.
  1. Information about us

Our site at www.connect34.com is owned and operated by us, Connect 34 Limited. We are a limited company incorporated in England and Wales under company number 08138213. Our registered office and main trading address is at 19 The Chase, Rickleton, Washington, Tyne and Wear NE38 9DX

  1. Changes to these terms
  1. We can change these terms of use at any time.
  2. Please check these terms of use from time to time to take notice of any changes we made, as these are binding on you.
  1. Changes to our site
  1. We can update our site, and may change the content, at any time. Any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
  2. We do not guarantee that our site, or any content on it, will be complete or accurate.
  1. Accessing our site
  1. The information on our site is made available free of charge unless you purchase any of our services.
  2. We do not guarantee that our site, or any content on it, will always be available or will never be interrupted. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if our site is ever unavailable for any reason.
  3. You are responsible for making all arrangements necessary for you to have access to our site.
  4. You are also responsible for making sure that everyone who gets access to our site through your internet connection knows about and will keep to these terms of use and documents listed in clause 2.
  1. Your account and password
  1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep that information confidential. You must not reveal it to any third party.
  2. We can disable any user identification code or password at any time if, in our reasonable opinion, you have failed to keep to these terms of use.
  3. If you think or know that anyone other than you knows your user identification code or password, you must tell us as soon as reasonably possible by sending an email to [email protected]
  1. Intellectual property rights
  1. We own all intellectual property rights in our site, and in the content on it. The content is protected by copyright laws and treaties around the world.
  2. You can print off one copy, and may download extracts, of any page from our site for your personal use, and you can refer others within your organisation to any content on our site.
  3. You must not change the printed or digital copies of any content you have printed off or downloaded, and must not use any illustrations, photographs, video or audio sequences or graphics separately from any accompanying text.
  4. You must always acknowledge us (and any identified contributors) as the authors of content on our site.
  5. You must not use any part of the content on our site for commercial purposes without first getting a licence from us or the organisation which gave us our licence to use that content.
  6. If you print off, copy or download any part of our site in a way that breaks these terms of use, your right to use our site will end immediately and you must return or destroy (as specified by us) any copies you have made of the content.
  1. Not relying on information
  1. We provide the content on our site for general information and learning. It is not advice you should solely rely on. You must get professional or specialist advice before taking, or deliberately not taking, any action on the basis of the content on our site.
  2. Although we make reasonable efforts to keep the information on our site up to date, we do not guarantee that the content on our site is accurate, complete or up to date.
  1. Limit of our liability
  1. Nothing in these terms of use removes or limits our liability for death or personal injury arising from our negligence, fraudulent action or statements, or any other liability that cannot be removed or limited under English law.
  2. To the extent allowed by law, we exclude all statements, promises, assurances guarantees and implied terms (including, but not limited to, those shown on websites and in marketing material, adverts, brochures, communications and so on) that may apply to our site or any content on it and are not set out in the contract.
  3. We will not be liable to any user for any loss or damage, even if it could have been foreseen, arising in connection with you:
    • using, or not being able to use, our site; or
    • relying on any content on our site.
  4. If you are a business user, please note that we will not be liable for:
    • loss of profits, sales, business or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.
  5. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
  6. We will not be liable for any loss or damage caused by a virus, hacking or other technologically harmful event or material that may infect your computer equipment, computer programs or other material due to you using our site, downloading content from it, or following any links to other websites.
  7. We are not responsible for the content of any websites linked to our site. We do not approve or endorse any linked websites and will not be liable for any loss or damage that may arise from you using them.
  8. Different limits of liability will apply to liability arising as a result of us providing any services to you. Those limits of liability will be set out in our terms and conditions of supply, which you can get a copy of by emailing us at [email protected]
  1. Uploading content to our site
  1. Whenever you use a feature that allows you to upload content to our site, or to contact other users of our site, you must keep to the content standards set out in our acceptable use policy.
  2. Any contribution you make to our site must meet the content standards set out in our acceptable use policy. You will be liable to us for, and must compensate us for, any loss or damage we suffer if they don’t.
  3. Any content you upload to our site will be considered as non-confidential and non-proprietary, and we have the right to use, copy, distribute and publish that content for any purpose.
  4. We also have the right to reveal your identity to any third party claiming that any content posted or uploaded by you breaks their intellectual property rights or their right to privacy.
  5. We will not be responsible, or liable to any third party, for any content posted by you or any other user of our site.
  6. We can remove any content you post on our site if, in our opinion, it does not meet the content standards as set out in our acceptable use policy.
  7. The views expressed by other users on our site do not represent our views or values.
  1. Viruses
  1. We do not guarantee that our site will be secure or free from viruses.
  2. You are responsible for making sure your information technology and so on allow you to get access to our site. You should use your own virus-protection software.
  3. You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not try to gain unauthorised access to our site, the server our site is stored on or any server, computer or database connected to our site. You must not attack our site with a 
denial-of-service (DoS) attack (an attack intended to make a system, service or network unusable by flooding it with traffic or information). Breaking this clause is a criminal offence under the Computer Misuse Act 1990. We would report the matter to the relevant law-enforcement authorities and give them your name and contact details.

If you break this clause you will immediately lose your right to use our site.

  1. Linking to our site
  1. You may link to our site in a way that is fair and legal and does not damage our reputation or take advantage of it.
  2. You must not establish a link to our site without our permission (which we can withdraw without giving you notice). You can ask for permission by sending an email to [email protected]
  3. Any link you make to our site must not suggest that you are associated with us, or that you are approved or endorsed by us, if that is not the case. You will only be considered to be associated with us, or approved or endorsed by us, if we have specifically told you so in writing.
  4. Our site must not be framed (that is, displayed as part of another web page or browser window) on any other site.
  5. The website you are linking our site to must meet the content standards as set out in our acceptable use policy.
  6. If you want to use content on our site other than that set out above, contact [email protected]
  1. Third-party links and resources on our site
  1. If our site contains links to other sites and resources provided by third parties, these links are for your information only.
  2. We have no control over the contents of linked sites or resources.
  1. Governing law

These terms of use, their subject matter and their formation, are governed by English law. You agree that any legal dispute between you and us will only be settled in the courts of England.

  1. Subscribers

When you subscribe to our site you are confirming that you accept our subscriber terms and conditions and agree to keep to them. This does not limit your obligation to keep to these terms of use or to any document referred to in clause 2.

  1. Contact us

To contact us please email [email protected]

Acceptable use policy

This acceptable use policy sets out how you may use our website at www.connect34.com (our site). It applies to everyone who visits or uses our site, including subscribers.

By using our site you accept, and agree to keep to, this acceptable use policy, which applies alongside our website terms of use

Our site at www.connect34.com  is owned and operated by us, Connect 34 Limited. We are a limited company incorporated in England and Wales under company number 08138213. Our registered office and main trading address is at 19 The Chase, Rickleton, Washington, Tyne and Wear NE38 9DX

Prohibited uses

You must not use our site in the following ways.

  • In any way that breaks any relevant local, national or international law or regulation that applies.
  • In any way that is (or is intended to be) unlawful or fraudulent, or has any unlawful or fraudulent effect.
  • In any way that harms, or could harm, minors (people under 18).
  • To send, knowingly receive, upload, download, use or reuse any material which does not meet our content standards.
  • To send, or help in sending, any unsolicited or unauthorised advertising or promotional material (spam).
  • To knowingly send or upload any data or material that contains viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to damage the usability or functions of any computer software or hardware.

Also, you must not do the following.

  • Reproduce, copy or resell any part of our site, if this does not keep to our website terms of use.
  • Interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network our site is stored on;
    • any software used to provide our site; or
    • any equipment, network or software owned or used by any third party;

            unless you have all the permission you need.

Interactive services

From time to time we may provide interactive services on our site, including chat rooms and bulletin boards. If we do provide any interactive service, we will give you clear information about the kind of service we offer, if it is moderated (overseen and monitored) and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users when they use any interactive service provided on our site, and in each case we will decide whether it is appropriate to moderate the relevant service (and if so, what kind of moderation to use). However, we are under no obligation to moderate any interactive service we provide, and we are not liable for any loss or damage arising from any interactive service being used in a way that does not meet our content standards, whether the service is moderated or not.

Minors can only use our interactive services with permission from their parent or guardian. If a parent allows a child to use an interactive service, it is important that the parent tells the child about staying safe online, as moderation is not foolproof. Minors who use any interactive service should be told about the potential risks to them.

If we do moderate an interactive service, we will normally let you know how to contact the moderator if you have any concerns.

Content standards

These content standards apply to any material you contribute to our site (contributions), and to any interactive services associated with it. You must meet the following standards. The standards apply to all of, and each part of, any contribution.

Contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • keep to all relevant laws that apply in the UK and in any country the contribution was created in or posted from.

Contributions must not do the following.

  • Contain any material which damages a person’s reputation.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex or gender, religion, nationality, disability, sexuality or age.
  • Break, limit or undermine any other person’s copyright, database right or trademark.
  • Be likely to deceive any person.
  • Fail to meet any legal duty you owe to a third party, such as a duty under a contract or an obligation to keep anything confidential.
  • Promote any illegal activity.
  • Be threatening or abusive, invade another's privacy, annoy or inconvenience anyone, or cause needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, misrepresent your identity or misrepresent an association with any person.
  • Give the impression that they come from us, if this is not the case.
  • Support, promote or help with any unlawful act, such as computer misuse or breaking, limiting or undermining a copyright.

Suspension and termination

If we decide that your use of our site does not keep to this acceptable use policy, we may take whatever action we consider appropriate.

If you do not keep to this acceptable use policy, you will have broken our website terms of use, which may result in us doing any or all of the following.

  • Temporarily or permanently withdrawing your right to use our site, without giving you notice.
  • Temporarily or permanently removing any material or contribution you have posted or uploaded to our site, without giving you notice.
  • Give you a warning.
  • Recover all our costs (including, but not limited to, reasonable administrative and legal costs) that have arisen as a result of you breaking the website terms of use.
  • Take legal action against you.
  • Give law-enforcement authorities any information they reasonably need.
  • Take any other action we think is necessary.

We will not be liable for any action we take in response to you not keeping to this acceptable use policy, and we may take any lawful action we consider appropriate.

Changes to this acceptable use policy

We may change this acceptable use policy at any time. You should read this page from time to time to check for any changes we make, as they are legally binding on you. Some parts of this acceptable use policy may also be overruled or replaced by conditions or notices published elsewhere on our site.

Cookie Policy

The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. They are widely used in order to make websites work, or work more efficiently.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser settings to prevent that or to notify you each time a cookie is set. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the site.

To find out more about cookies, including details of cookies that have been set and how to manage and delete them, please visit www.allaboutcookies.org.



    • Creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
    • Recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
    • Recognising if a visitor to the site is registered with us in any way;
    • We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of our site.


    • Customising elements of the promotional layout and/or content of the pages of the site.


    • Collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users.

Details of the cookies we use are displayed below.


Cookie Name



Used to identify user sessions (session IDs) on the Site.


Used to remember that you have accepted the use of cookies on the Site so that we don't show you the cookie banner again.


Used to keep track of any profiles that you save for future sessions.


Used to remember your login details for the Site when you choose the 'Remember Me' option at sign in.


Used to retrieve any information you enter into the registration form when using the 'Save your details on this computer' option at registration.


Occasionally we run split tests on pages on our Site. This cookie is set to ensure that we always serve you the same version of a test.


Cookie Name


Google Analytics

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  • _ga
  • _gat
  • _gid

We use Google Analytics to help us analyse how users use the Site. For more information visit http://www.google.com/intl/en/privacy/privacy-policy.html


Twitter is used to allow visitors to view how many followers we have and also to give visitors the option to become a follower. For more information please visit https://twitter.com/privacy


Facebook is used to allow visitors to view how many likes we have and also to give visitors the option to view our Facebook page. For more information please visit https://www.facebook.com/about/privacy

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.


Privacy Notice

When you trust us with your personal information, we take our responsibility to protect it very seriously. We respect your privacy and your rights to control your personal information. With that in mind, we want to be clear about the information we collect and why.

The main purpose of collecting your information is to provide you with the services offered on our website (our site), whether that’s using our site to find information, to contact a coach or for some other reason. No matter how you use our site, we want to help you to use it as effortlessly as possible.

We will not sell your personal information to third parties.

This privacy notice (together with our website terms of use and any other documents referred to in them) explains how we will gather and use your personal information. It’s relevant to you if you use our services, as a visitor to our site or a contributor to our site.

Please read this privacy notice carefully and make sure you understand it. You are considered to have accepted our privacy notice when you first use our site. If you do not agree with and accept it you must stop using our site immediately.

Our site may contain links to other websites that are not covered by this privacy notice. You should check any third party's privacy notice to make sure you understand how they collect and use your information.

If we use a service provider to gather and process comments received through our website we would have written contracts with those service providers, who must keep to data-protection regulations.

Where we have described any example scenarios in this notice, these are for guidance

  1. Who we are

We are Connect 34 Limited, and we operate only under this brand name.

We are the data controller, which means that we are responsible for how personal information is gathered, stored and used.

We’re registered in the United Kingdom under company number 08138213, and our registered office and main trading address is 19 The Chase, Rickleton, Washington, Tyne and Wear NE38 9DX

Our Data Compliance Manager is Deborah Thompson. If you have any questions or concerns about your personal information, you can contact her at [email protected]

  1. Our site

If you provide your personal information when you visit or use our site, we (and any third party we use to process comments on our website) keep it private and store it securely until we no longer need it. We will only use it to provide the services you want from us.

We have tried to make sure the online forms you can use to send us emails or comments are safe and secure. However, it is not possible to guarantee that any email is secure, so if you email us, you do so at your own risk (meaning that you are responsible for the consequences of doing so).

We make sure that the personal information you provide is:

  • used and stored in line with the appropriate privacy laws and regulations; and
  • sufficiently protected by safety measures to make sure it cannot be seen or used by anyone who is not entitled to access it.

No information sent over the internet is completely secure. We will always do our best to protect your personal information as explained in this privacy notice, but we cannot guarantee the security of information you provide through our site.

We have procedures in place to deal with any situation where we suspect that an unauthorised person has had access to your personal information or this privacy policy has been broken. We will tell you and any appropriate regulator about such a situation if we are required to do so by law.

  1. The types of personal information we collect

We may collect the following personal information about you.

  • Information you give us

We collect information you voluntarily provide through our site, over the phone, by email, through live-chat services, in a comment posted on our website, or in any other way. This includes information you provide when you contact a coach through our site or when you report a problem with our site. The information you give us may include your name, address, email address and phone number.. If we take any payments from you, we will do this securely and in line with industry standards.

Special category data (sensitive information)

When you provide information through our site, you are in control of the type and amount of information you provide. You may choose to provide information that may be classed as ‘special category data’. For example, you may choose to give a coach on our site information about your health to help them respond to your enquiry. Special category data includes information about your mental or physical health, your racial or ethnic background, your sex life or sexuality, your political opinions, trade-union memberships, or your religious or philosophical beliefs.

By using the forms on our site to contact a coach, share a personal experience, or send us any other information, you agree to us processing your information (including any special category data you have provided) as is necessary for the service you've requested (for example, emailing a copy of your enquiry to one of our coaches).

We will not be responsible for the type of information you voluntarily provide through our site. However, to make sure that we keep to the General Data Protection Regulation (EU) 2016/679 (GDPR), we will ask you to tick a box on the appropriate form to confirm that we have your permission to process this information. We will only process the information if you have ticked the relevant box.

Please do not include sensitive information (such as details of your medical history) in any comment you post to our website.

Please do not send us any information about criminal convictions, offences or similar measures (criminal offence data) using any of our online forms, or include this information in any comments you make on our website.

  • Information we collect automatically

Whenever you visit our site we may automatically collect the following information.

    • Technical information. For example, we may collect information about the type of device you use to visit our site, the internet protocol (IP) address used to connect your device to the internet, your log-in information, browser type and version, operating system and other technology on the devices you use to visit our site.
    • Information about your visit, including what you click on, pages you view or search for, page response times, download errors, length of visit to certain pages, methods used to browse away from the page and any phone number used to call our membership services number.

Like many websites, we use cookies to improve your experience and gather information about visits to our websites. For detailed information on the cookies we use and their purposes, see our cookie policy.

  • Analytics services

Analytics services track and report on the use of our website, including who uses it. They give us insights into how our customers use our products, which helps us to improve the service we offer. We may get information from analytics services (for example, Google Analytics and Facebook Pixel) to evaluate your use of our site, produce reports on things such as pages visited, time spent on pages, and clicks on our Facebook posts or links, and collect and evaluate other information relating to our site and use of the internet. The information we collect is anonymous.

The providers of these analytics services use cookies and other technologies to help them analyse and provide information to us. By visiting or using our site, you are agreeing to analytics services processing information about you for the purposes set out in this privacy notice.

We will make sure that all your personal information that we have is stored and used lawfully, in an open, honest and fair way, without removing or reducing your rights. We will only process your personal information if any of the following applies.

  • You have given us permission to process your personal information for specific purposes (for example, by signing up to one of our courses).
  • We need to process the information to enter into a contract with you or meet our obligations under a contract we set up with you.
  • We need to process the information to meet a legal requirement.
  • We need to process the information to protect the vital interests of you or another person.
  • Processing the information is in our legitimate interests or those of a third party who provides a service to us (for example, a company that processes card payments we take), unless these interests are outweighed by your basic rights. It is in our legitimate interests to process your personal information so that we can give you relevant information when appropriate, so that we can look at ways of establishing and improving our relationship with you. Our legitimate interests include using your information to analyse and improve our services and the content on our websites and apps, send you information about our services, and tell you about similar products and services that you might be interested in.

If, while visiting our site or using our services, you provide personal information about another person, you should make sure they know about this privacy notice and you have their permission to provide the information.

It may sometimes be appropriate for us to combine your personal information with other information we have about you, such as combining your name with the history of your relationship with us or where you live, work or visit.

If you fail to provide personal information

If you do not provide the personal information we ask for, you can still visit most areas of our site, but you may not be able to choose certain options and services.

In some cases, we may need to collect some personal information by law or under a contract, and you will be limited in the services you can use if you don’t provide personal information. We will let you know how this will affect you at the time.

  1. Cookies

Our website uses cookies to distinguish you from other people visiting or using our site. This improves your experience when you browse our site (for example, allowing you to save content, or keep you logged in to your profile on our site) and helps us to improve our site. For detailed information on the cookies we use and what we use them for, see our cookie policy

  1. What we use your personal information for

We use your personal information to provide you with the products and services we offer. Below we have given some examples of how we may use your personal information.

Example 1: if you use our site to contact a coach

If you use our site to contact a coach we only use the personal information you provide in the online contact form when emailing us. In this case we will not store your personal information for any longer than we need it to complete this process. We will not use it for any other purpose. We will send you a single email acknowledgement to confirm that your email has been sent and giving you the option to subscribe to our mailing list but this acknowledgement will not be stored on our systems.

The server our site is stored on records the IP addresses of people who visit our web pages for a short time, so we can monitor the performance of our site, but we will usually delete this information as soon as we no longer need it. We may also store information about you, such as your IP address or website activity, to record certain actions (for example, when you contact anyone listed on our site, we use Google Analytics and Facebook Pixel to record that you’ve successfully completed this action). We use this information to monitor and manage our site (such as evaluating how effective our advertising is).

Example 2: if you subscribe to one of our services

If you:

  • Purchase one of our courses
  • sign up to one of our mailing lists

we will use your personal information to manage our service to you and to communicate with you (for example, telling you about your account, new services available, security and other types of updates). Also, if you contact us in any way, we may use your personal information to improve our service or to communicate with you.

Example 3: if you sign up to one of our courses

If you sign up to one of our courses or to receive a free downloadable resource we will use your details to communicate with you when updates are released, and to keep you informed about other news and services that may interest you. We won't pass your details on to any third parties. We will give you the option to change your email preferences or to unsubscribe.

Below is a summary of how we may use your personal information. Depending on the way you use our site, some of the following points may not apply.

  • To display the content on our site in the most effective way for you and your device.
  • To provide information, products and services that you ask for, or which we think you may be interested in.
  • To meet our obligations under any contract we have with you.
  • To allow you to use our interactive services.
  • To allow you to sign up for our services or publications.
  • To tell you about changes to our services.
  • To tell you about other goods and services that might interest you.
  • To manage our site and for internal purposes like troubleshooting, analysing data, testing systems, carrying out research, producing statistics and carrying out surveys.
  • To help us keep our site safe and secure.
  • To produce records we must keep by law (for example, we have to produce accounting records and keep them for at least six years).
  • To settle disputes.
  • To respond to feedback and comments.

If you have used our services before, we will only email you about things similar to the service you previously used. If you are a new customer, we will only contact you if you agree to it. If you want to be contacted for marketing purposes, tick the relevant box that you will find on the screen when we collect your information.

We usually only need your permission to use your personal information if we are using it for marketing purposes. If you don’t want us to use your personal information for any particular purpose, let us know by emailing us at [email protected] and we will delete your information. However, this will limit our ability to provide the best possible service to you, and some parts of our service may not be available to you as a result.

As we have already explained, with your permission (or where we are allowed by law) we may use your personal information for marketing purposes. This may lead to us phoning or emailing you to give you information, news and offers on our services. We will not do anything not covered by this privacy notice, and we will not send you any spam emails. We will take all reasonable steps to make sure that we fully protect your rights and meet our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

  1. Where we store your personal information

We may transfer your information, and store it, outside the European Economic Area (EEA). It may also be processed by staff outside the EEA who work for us or for one of our suppliers. These staff may be involved in, among other things, processing your payment details, providing support services such as email communications, and collecting and storing comments.

By providing your personal information, you agree to that information being transferred, stored and processed outside the EEA. We will take all steps reasonably necessary to make sure your information is kept secure and in line with this privacy notice. We will have controls in place, such as agreements containing appropriate clauses, to make sure that your information is protected to the same standard as if it were in the UK.

To protect your information we have put in place suitable physical, electronic and managerial procedures to protect information collected through our site. Only those employees, agents, contractors and other third parties who need your information for business purposes will have access to it. They will only process your personal information when we instruct them to, and they must keep the information confidential.

If we have given you (or you have chosen) a password to use to visit certain parts of our site, you must keep the password confidential. You should not share passwords with anyone.

We have procedures in place to deal with any situation where we suspect that the conditions in this privacy notice have not been met, and will tell you and any appropriate regulator if we need to do so by law.

  1. Providing your information to others

We can give your personal information to others in the following circumstances.

  • If we want to sell our company, any part of our business or any assets. In this case we can give your information to the potential buyer.
  • We can provide your personal information if we have to do so by law, or in order to protect other people's property, safety or rights.
  • We can provide your personal information if we have to do so in order to enforce or apply our website terms of use.
  • We can share information with others to prevent fraud or credit risks.
  • We can provide your personal information in connection with legal proceedings.

Third parties or information publicly available

We contract suppliers to provide some services on our behalf. We use a variety of suppliers for services such as processing card payments, search engine facilities, email facilities, technical support, advertising and marketing. These suppliers may sometimes need access to some or all of your personal information.

We only share personal information the supplier needs to provide their services. If we need to share your personal information we will take all reasonable steps to make sure it is handled safely and securely, and always in line with the GDPR and relevant laws.

For questions about our suppliers, please email us at [email protected]

Contacting us

When you fill in an online form to contact us we will not use your personal information for any other purpose other than to reply to you with information you require, and we will always do our best to protect your information as set out in this privacy notice.

  1. Retaining your personal information

We will keep your personal information for as long as we need to in order to:

  • allow you to use our site;
  • provide services to you;
  • keep to any relevant laws;
  • settle disputes; and
  • allow us to carry on our business.

We are committed to maintaining confidentiality when you contact us.  

This privacy notice and our internal guidelines will apply to all the personal information we keep. We will also keep anonymous information for statistical and analytical purposes (for example, to understand how people use our site and services). If you have a question about how long we keep certain types of personal information, email us at [email protected]

  1. Your rights

You can ask us not to use your information for marketing purposes. If you are subscribed to one of our courses or groups or email lists you can do this by updating the relevant settings in your ‘members’ area’, or by sending an email to [email protected]  Emails will also have the option to unsubscribe.   

Under the GDPR, you have the right to control how your personal information is used and you can do the following.

  • Ask us for a free copy of the personal information we hold about you.
  • Ask us to correct any personal information that we hold about you or to make any changes to your personal information (for example, if your name or contact details have changed).
  • Ask us to transfer your personal information to another person.
  • Ask to be kept informed of what data processing is taking place.
  • In certain situations, ask us to restrict how your information is processed, or object to your personal information being processed.
  • certain situations, ask us to delete personal information we hold about you.

Sometimes we will not be able to stop using your personal information when you ask us to (for example, if we need to use it by law or to keep to any regulation).

We will tell you if we cannot do what you ask, or how your request might affect you, when you contact us.

If you have given us permission to use your personal information, you can withdraw that permission at any time. If we process your personal information because it is in our legitimate interest or the public interest, you can object to this at any time.

You are responsible for making sure that your personal information is complete, accurate and up to date. If any of your personal information changes or is incorrect, tell us as soon as reasonably possible by sending us an email at [email protected] We will correct the information as soon as possible, within 30 days.

  1. Links to other sites

This privacy notice (and any documents referred to in it) does not apply to other websites that you get to by clicking on a link on our site. We have no control over how your personal information is collected, stored or used by other websites. You should check the privacy policies of other websites before you provide personal information through them.

When you contact us through our site, this privacy policy applies to the personal information you give us.

  1. Changes to this privacy notice

If we change this privacy notice we will post the changes on this web page. We may also email details to you.

  1. How to contact us about this privacy notice

Our Data Compliance Manager is in charge of answering questions about this privacy notice and dealing with your requests to exercise your rights set out in clause 9. You can write to the Data Compliance Manager at Connect 34 Limited, 19 The Chase, Rickleton, Washington, Tyne and Wear NE38 9DX.   Or you can send an email to [email protected]  

  1. Complaints

We are committed to working with you to settle any complaint or concern you may have about your personal information. If you have any concerns about how we are using (or have used) your personal information, first contact our Data Compliance Manager by emailing [email protected] or writing to:

Data Compliance Manager
19 The Chase
Tyne and Wear
NE38 9DX

If you are not happy with the way we have dealt with your complaint or concern, you can contact the Information Commissioner's Office (ICO) in the following ways.

By visiting the website: www.ico.org.uk/global/contact-us/

By phone: 0303 123 1113

By textphone: 01625 545860

Version history:

  • 01/06/2020


Important notice – information disclaimer

  1. We have taken care in creating and operating the online course facility and aim to present and maintain accurate and up-to-date information. However, mistakes may sometimes happen. We will not be responsible for any loss, damage or inconvenience caused as a result of any mistake in the information provided. If you think any information is incorrect or inappropriate, please send an email to [email protected]  
  2. You accept that all information on this website is intended for learning and development purposes and published for the public. We do not certify, recommend, endorse, approve or refer you to any third party services.
  3. We will do everything reasonably possible to make sure that the our information is accurate.  We will not be liable to you for any loss, damage (even if it could have been expected) or otherwise arising in connection with you solely relying on any information.  Also, we will not be liable for any advice provided or any action you take as a result of that advice or support.
  4. You are responsible for checking information before you rely on it. We will not be liable for advice or coaching support or actions you take as a result of that advice or support.
  5. We are not responsible for any content on websites you access from links on our site.
  6. The information displayed on our website is for information only. It is not intended to replace medical advice or the advice of any other healthcare professional. We will not be liable for any decisions you make in connection with information provided.
  7. You agree that you will not sell or trade in any materials on the website or redistribute course of other information in any way or for any purpose, including providing commercial information to any third party.
  8. You agree that our site is for personal use.  You must not use our site for commercial purposes, including contacting subscribed members to promote your goods or services.
  9. Any telephone numbers listed on our site may be recorded for security purposes.

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